Open Road Technologies http://openroadtech.com No Wires. No Limits. No Boundaries. Tue, 17 Apr 2012 15:32:03 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Zebra 105SL end of service http://openroadtech.com/news-blog/zebra-105sl-end-of-service/ http://openroadtech.com/news-blog/zebra-105sl-end-of-service/#comments Tue, 17 Apr 2012 15:32:03 +0000 Ed Sedenka http://openroadtech.com/?p=334 Due to the high cost of shipping and repairs for the Zebra 105SL label printer, we will be eliminating this model from our hardware maintenance program at the end of 2012.  Until that time, we will be offering trade up deals on the newer S4M model. We also may substitute the S4M model for a 105 spare request when needed. Please contact Ed Sedenka for more information at 410-712-9007.

]]> http://openroadtech.com/news-blog/zebra-105sl-end-of-service/feed/ 0 New Spare hardware process http://openroadtech.com/announcements/new-spare-hardware-process/ http://openroadtech.com/announcements/new-spare-hardware-process/#comments Fri, 16 Dec 2011 19:40:30 +0000 Ed Sedenka http://openroadtech.com/?p=315 In order to streamline our processes and expedite service to our customers, we are making the following change to the Hardware Maintenance (Spare in the Air) program.

Spare in the Air forms will no longer be required. Please call the Bridgestone Commercial Solutions toll free number at 800-523-6366, choose option 2, and then option 1 for BASys Manufacturing support. A technical support representative will verify the problem and gather the required device configuration information. In order to expedite the process, please try to have the model number of the problem device when you call.

 As a reminder, the following guidelines are still in place

  • Shipping
    • Requests received after 3:00 EST may not ship the same day
    • There are no charges for regular ground shipments of the replacement device. This takes 1 to 5 days depending on the distance from Maryland. Requests for overnight, 2nd day, or 3 day select shipment methods which will be charged back to the customer
    • You may request return of the original equipment after repair. Additional labor charges may apply for cleaning of loaner units.
    • A UPS call tag will be issued to facilitate return of the defective device. Items not received after 2 weeks will be invoiced for the cost of replacing the device
    • Please use the packaging sent with the replacement device to package the defective device and have it ready for UPS pickup.
]]> http://openroadtech.com/announcements/new-spare-hardware-process/feed/ 0 Motorola MC55 End of Sale http://openroadtech.com/news-blog/motorola-mc55-end-of-sale/ http://openroadtech.com/news-blog/motorola-mc55-end-of-sale/#comments Mon, 11 Apr 2011 14:51:47 +0000 Ed Sedenka http://openroadtech.com/?p=309 Effective immediately, the Motorola MC55 Mobile Computer is no longer available. Motorola has transitioned to the MC55A, and we are now shipping this device. There have been several changes to the operating system and hardware including a brighter VGA screen, faster processor, more memory, and better rugged specifications. If you are in the market for a new handheld device, please contact us for your options.