New Spare hardware process

In order to streamline our processes and expedite service to our customers, we are making the following change to the Hardware Maintenance (Spare in the Air) program.

Spare in the Air forms will no longer be required. Please call the Bridgestone Commercial Solutions toll free number at 800-523-6366, choose option 2, and then option 1 for BASys Manufacturing support. A technical support representative will verify the problem and gather the required device configuration information. In order to expedite the process, please try to have the model number of the problem device when you call.

 As a reminder, the following guidelines are still in place

• Shipping
  • Requests received after 3:00 EST may not ship the same day
  • There are no charges for regular ground shipments of the replacement device. This takes 1 to 5 days depending on the distance from Maryland. Requests for overnight, 2^nd day, or 3 day select shipment methods which will be charged back to the customer
  • You may request return of the original equipment after repair. Additional labor charges may apply for cleaning of loaner units.
  • A UPS call tag will be issued to facilitate return of the defective device. Items not received after 2 weeks will be invoiced for the cost of replacing the device
  • Please use the packaging sent with the replacement device to package the defective device and have it ready for UPS pickup.